Q: Where is my order?
You will be receiving a USPS tracking number once your order is fulfilled via email. Please note shipping may take up to 2-5 business days. All Ground packages are shipped via USPS. Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages during holidays or promotional events.
Q: Can I make any changes to my order?
Once an order is placed, we are unable to make changes. In efforts to have members orders fulfilled as soon as possible all orders are exported to the warehouse 1-2 minutes after they are placed. This quick processing time does not allow us to edit orders once they have been placed.
RETURNS & EXCHANGES
Q: I want to return my purchase. What do I do?
Any items purchased online excluding final sale items may be exchanged or returned for a full refund within 30 days of the original purchase date. Please note, the returned items must be unworn and unwashed, and must have all original tags attached. Your original shipping fees are non-refundable. Please visit ______________________________ to begin your return or exchange. Should you be unable to complete your return through our returns center, please reply back to this email so that we can help you get your return started! Any returns on orders purchased with a referral credit must be processed through our Support Team.
Q: Can I exchange my order instead of returning it?
You may exchange your order if needed. Please visit returns.narvar.com/onepelotonapparel/returns to begin your exchange. Should you be unable to complete your exchange through our returns center, please contact Support so we can help you get started.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided